Refund Policy

This Refund Policy explains how cancellations and refunds work for ProofAware paid plans (managed Cloud Pro and Enterprise subscriptions, and optional premium course packs). Cloud Free involves no payment and is not covered here.

Payments for ProofAware paid plans are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record. Refunds are issued through Paddle and are subject to Paddle's buyer terms in addition to this policy.

You can cancel a subscription at any time from your account or via the management link on your Paddle receipt. When you cancel, your plan remains active until the end of the current paid billing period, and it will not renew afterwards. Cancelling does not automatically trigger a refund for the current period unless stated below or required by law.

If you are unsatisfied with the Service, contact us within 14 days of your first paid subscription for a full refund. After the initial 14-day window, subscription fees already billed are non-refundable, but your plan remains active until the end of the current billing period. Annual plans are treated the same way.

If you are a consumer in the EU, you may have a statutory right of withdrawal for distance purchases. Where you expressly request that a digital service begins immediately and acknowledge that you lose the right of withdrawal once it has been fully performed, that statutory right may no longer apply.

One-off purchases such as premium course packs are non-refundable once the content has been accessed or unlocked. Statutory consumer rights remain unaffected.

To request a refund, contact us at hello@proofaware.com with your Paddle order or receipt reference, or use the support link on your Paddle receipt. Approved refunds are returned to your original payment method by Paddle.

We may update this Refund Policy from time to time. The "last updated" date above reflects the latest version.

Refund and billing questions: hello@proofaware.com