Refund Policy

This Refund Policy will apply to ProofAware paid plans (managed Cloud Pro, Advanced, and Enterprise subscriptions, and optional premium course packs) once paid billing is offered. Cloud Free involves no payment and is not covered here. Until then, any paid pilot is invoiced by the Provider and refunds are handled by email at hello@proofaware.com.

When self-serve billing is available, payments are expected to be processed by Paddle.com Market Limited ("Paddle") as Merchant of Record. Refunds would then be issued through Paddle and also be subject to Paddle's buyer terms. That flow is not live.

Once subscriptions are sold, you will be able to cancel from your account or, if Paddle is the seller, via the management link on the Paddle receipt. When you cancel, the plan remains active until the end of the current paid billing period and does not renew afterwards. Cancelling does not automatically trigger a refund for the current period unless stated below or required by law.

If you are unsatisfied with the Service, contact us within 14 days of your first paid subscription for a full refund. After the initial 14-day window, subscription fees already billed are non-refundable, but your plan remains active until the end of the current billing period. Annual plans are treated the same way.

If you are a consumer in the EU, you may have a statutory right of withdrawal for distance purchases. Where you expressly request that a digital service begins immediately and acknowledge that you lose the right of withdrawal once it has been fully performed, that statutory right may no longer apply.

One-off purchases such as premium course packs are non-refundable once the content has been accessed or unlocked. Statutory consumer rights remain unaffected.

To request a refund, contact us at hello@proofaware.com with your invoice or, once Paddle is live, your Paddle order or receipt reference. Approved refunds for Paddle purchases would be returned to the original payment method by Paddle.

We may update this Refund Policy from time to time. The "last updated" date above reflects the latest version.

Refund and billing questions: hello@proofaware.com